Need Help?

Find answers below.

Why should I sign up for a Lottery account?

Your lottery account is your exclusive ticket to all things OLG. Fully customizable to your unique preferences, you can opt-in to receive winning numbers and jackpot alerts, breaking lottery news and updates, the latest lottery contests, exclusive coupons and more. Signing up only takes a couple minutes, and it’s easy to change your account preferences or unsubscribe at any time.

Expand All


Once you complete the sign-up process, a confirmation email will be sent to your email address (the same email address which you used when signing up for the service). This email will contain a link that you use to activate your account. This type of a "double opt-in" process is used to protect customers against false activations, for example where one person subscribes on another person's behalf or without that person's permission or knowledge.

Log in to your Lottery account, scroll down to Email Preferences and click the "Update Email Preferences" button to review your account preferences. Under the Winner's Edge Email heading, make your desired changes, click "Change Email Preferences" and your selections will be updated instantly.

You can choose to receive Jackpot alert emails for just the big Jackpot amounts by selecting "High Jackpots only" when you sign up or when you edit your preferences. If you select this option, you will receive Jackpot alert emails only when the LOTTO MAX Jackpot amount is $20 million or more or when the LOTTO 6/49 amount is $10 million or more.

If you select the option to receive newsletters, you will receive updates about lottery products, news and contests.

You can opt out of our email program at any time by either using the unsubscribe link contained in any OLG email sent to you or by logging in to your account and updating your email preferences.

If you wish to receive invitations for research or surveys, select that option under your email preferences. You’ll be helping us improve our products and services. We send out short surveys only a few times a year but they can have a big impact.

Email newsletters will provide lottery news, such as information about new lottery games, upcoming promotions, winners and exclusive offers and contests.

Your information will be kept, and your account maintained as an active account, as long as you are participating in one or more email services (for example participating in email subscriber-exclusive contests), contests, coupons or other services associated with your Lottery account. We will also continue to keep your information as long as you are still reading our email messages and if we do not receive frequent bounce-backs from your email address.

If you are not subscribed to or participating in a service, and your email account has not been active for a period of two years from the date of last activity or original registration, whichever comes later, we will remove your records from our mailing list and we will no longer email to that email account, unless you re-subscribe to our email services.

Signing Up and Logging In

No. If you signed up for one of these contests then you already have an OLG Lottery account. You can log in to set your preferences at any time. Your Lottery account will continue to provide you access to all future OLG lottery contests.

If you receive this message, and you have not already signed up for an OLG Lottery account, it is possible that someone else has signed up using the same email address. An email address cannot be used by more than one person. If you believe this message is incorrect or require additional assistance, contact the OLG Support Centre at 1-800-387-0098.

You may have entered your email address or password incorrectly. Check that you haven't made any typos and that Caps Lock is off. Also make sure you haven't entered any spaces. If you continue to have an issue, go to the Forgot login page.

If you've already signed up for an OLG Lottery account, and have forgotten your password, go to the Forgot login page.

If you have forgotten or no longer have access to the email address that you signed up with, contact the OLG Support Centre at 1-800-387-0098 for assistance.

Your Lottery Account

To change your email address, you must log in to your Lottery account and update your profile.

To change your phone number, you must log in to your Lottery account and update your profile.

OLG has firm policies and procedures to protect against minors participating in any lottery game or contest or engaging with our websites. Members must provide their date of birth in order to confirm that they are at least 18 years of age.

Protecting the privacy and confidentiality of personal information is important to us. The collection, use and disclosure of personal information by the OLG are governed by The Province of Ontario's Freedom of Information and Protection of Privacy Act. Please visit our Privacy Policy page for more information.

No. If you have registered for PlayOLG, you will also need a Lottery account to receive information and updates, along with Jackpot alerts and winning numbers details.


The coupon offer is open to anyone who is a resident of Ontario over the age of 18 with a valid email address. To access the coupon, simply sign up for a Winner’s Edge lottery account or, if you have an account, log in now. If you aren't a Winner’s Edge member, register using your first name, last name, address, phone number and personal email address for account verification; your coupon will be available once you complete registration. LIMIT OF ONE COUPON PER HOUSEHOLD. Valid only while quantities last.

The coupon offer can be redeemed by anyone age 18 years or older. Government-issued photo identification may be required.

There is not one specific person who must use the coupon, but it has unique barcodes and can only be redeemed once. If you share your coupon with a family member or friend after you have already redeemed, they will not be able to redeem the coupon again.

The coupon can be redeemed at any OLG Lottery Retailer.

No, the coupon has no cash surrender value.

All participating OLG Lottery Retailers have been provided with communication on this offer and should have trained their employees to know how to redeem the coupon. If a retailer has refused to accept and scan your coupon, please call the OLG Support Centre at 1-800-387-0098 and provide the details (date, time, store name, address and city).

Please refer to the expiry date on your coupon. Valid only while quantities last.

If your coupon has already been redeemed, the retailer will advise you that it has been previously processed and provide you with a customer receipt that shows the coupon is no longer valid. If your coupon is presented to the retailer after the expiry displayed on the coupon, it will not be valid. If you still have concerns, please call the OLG Support Centre at 1-800-387-0098 and provide the details (date, time, store name, address, city and coupon number).

Yes, you need internet access to receive your coupon.

Yes, if you can view the coupon code on your mobile device, our lottery scanner will be able to scan the coupon.

No. You will need to display the coupon on your mobile device with the barcodes fully visible in the screen area. The retailer will then reach across with the barcode scanner and scan the coupon while you hold your phone. The retailer has been trained not to take or hold your mobile device.

Ensure the entire barcode is visible on your mobile device. In order for the retailer to scan your coupon, the screen must be bright enough to read the barcode. If your display is not bright enough, try increasing the brightness on your screen. For further assistance, please contact the OLG Support Centre at 1-800-387-0098.

As a retailer, you can redeem your coupon but not at your own location. You must go to a location other than your place of work to redeem it.

Additional Help

If you need further assistance or have questions that are not available on this help page, contact the Support Centre and we'll be glad to assist. For additional information, check the Program Terms for details.